FairFX offering the Best Exchange Rates on the Net

FAIRFX Free Buy back option Free Orders over £500 No Charges Home / Branch Collection

Which company is supplying me with this service?

FairFX currency and travel money cards are provided by FairFX Plc Registered in England: No 05539698
Offices: 2nd Floor, Marc House 13-14 Great St. Thomas Apostle London, EC4V 2BB

FairFX specialise in being the alternative to high street banks when it comes to foreign exchange. They can offer you the very best currency exchange rates across the web, and FairFX endeavour to create customer satisfaction with everyone who chooses to use our services.

Whether you need currency for a family holiday, or a business trip, FairFX Currency Exchange can offer competitive exchange rates. As a leading provider in foreign currency, FairFX Currency Exchange can deliver a professional service to both individuals and businesses.

Travel Money Charges

FairFX currency and travellers cheques has been designed to offer the best deal for your foreign currency. This means NO commission with competitive exchange rates. FairFX do not charge a fee for delivery on orders over £500, orders below will cost £6.00. However, please note that if paying by credit/debit card, transactions for the purchase of foreign currency will/may be treated as cash advances by your card issuer, for which a charge will/might be levied. This is NOT a charge made by FairFX and they have no control over and have no liability for such charges. No such charge will be levied when payment is made by Maestro debit card.

How will my travel money order be delivered?

All orders are despatched using Royal Mail Special Delivery, which guarantees next working day delivery before 1:00pm. A signature will be required on delivery of all orders. Customers must refuse to accept any packages which appear to have been tampered with or damaged during transit by Royal Mail.  Should you sign for a package which has been damaged or tampered with, we will not accept any responsibility for any financial loss.

Please place all orders at least 3 days before it is required. Fair FX will not be liable for any losses or expenses arising from late or non-delivery, if Royal Mail fails to deliver an order, a full refund may only be given after 10 working days of dispatch.

What happens if no one is home to sign for my travel money order?

All Special Delivery orders need to be signed for in person. Therefore, it is essential that either yourself, or someone you trust, is at the delivery address. Should no-one be available to sign for the order, notification will be left advising you that the package has been taken back to your nearest Post Office/Sorting Office, which you can then collect at your convenience.

What happens if my order doesn't arrive?
In the unlikely event that your order does not arrive within the specified time frames, please do not hesitate to email Customer Service Centre on enquiries @ fairfx.com, who will make alternative arrangements.

Making Travelling Easier

Make the most of your travels with huge savings on your foreign currency transactions. You can get the best exchange rates for notes, travel money cards, or via credit transfers.

You can pre-order your foreign currency for this year or the following year, and take full advantage of the excellent rates of exchange that FairFX Currency Exchange offer. With any amount from £500 to £10,000, FairFX Currency Exchange are proud to be a cost effective alternative to high street banks.

The currency converter and exchange rate board contain indication rates only. These rates exclude any commission or other associated charges which may apply. Please ask your branch for details of exchange rates at the time of making the transaction.

What can I do if I am not happy with the service?
FairFX currency and travel money cards strives to offer a premier service and hope that you never have reason to be unhappy. However, FairFX do welcome all feedback as it enables us to constantly improve our service.

Feedback should be directed to the following address:
Customer Service Director - FAIRFX
2nd Floor, Marc House 13-14 Great St. Thomas Apostle London, EC4V 2BB
All feedback will be acknowledged within 3 days of receipt and resolved within 7 days.